Will my order be acknowledged?
Yes. All orders will be acknowledged by e-mail within 24 hours.
How will I know how long the order will take?
You will be notified of an approximate date for delivery on receipt
of order. However, work cannot commence until payment has been received.
For payments by cheque, please allow 10 days for clearance.
How long do the products take to make?
Because our products are entirely hand-made and not mass-produced,
each is carefully constructed to the client's individual order.
Depending upon their size and complexity, cushions and pillows take
from 2-3 weeks, while large throws and hangings will obviously take
longer. Delivery times will be advised when you place your order.
How is the product shipped?
We usually deliver parcels within mainland UK by whatever method
is the most cost effective. We can, however, mail your parcel by
first class mail or by courier if you would prefer. Please contact
us for a quote.
How long does it take for normal delivery?
This usually depends on the method chosen, however, we will e-mail
you accurate details prior to shipping.
Do you ship internationally?
Yes. We will quote for international shipping in £ sterling
or US $ on request. In these cases delivery times will obviously
What is your pricing policy based upon?
Price is dependent upon a number of factors. First comes the cost
and quality of the materials. However, the major component is the
cost of the highly skilled labour involved in making up an item.
For example, the more numerous and small the patchwork pieces, the
more lengthy and complex the construction of an item. Some materials,
such as faux fur or heavily encrusted metallic brocade, are stiff
and bulky. They are more difficult to work with than thinner, softer
fabrics like silk, satin or cotton. It therefore follows that larger
and more complex items with many pieces, or those involving difficult
to handle materials, will be more expensive than smaller or simpler
ones, because they require more labour and time to complete.
Do you offer a printed catalogue?
Every item on this site is specially created to be as unique as
you, our customer. The designs and availability for each item are
subject to change, thereby making it difficult to maintain a printed
catalogue. If you are looking for a particular item or a variation
on something you have seen on this site please e-mail. We can custom
make a wide range of soft furnishing items and home décor
Why star-shaped cushions and pillows?
We provide an exciting alternative to the traditional forms of
cushions and pillows. The "star" and "sun" shapes
in which we specialise evolve naturally from one of the basic template
forms used in traditional patchwork - the lozenge. When these are
combined, "star" and "sun" shapes of various
sizes are the result. What surprises us is that no one has so far
thought to make cushions before in these interesting and attractive
How are the cushions and pillows filled?
All Star-Shaped Cushion Co. pillows are stuffed with a premium
down-like polyester fibre-fill. This material has been specially
selected because it is wonderfully soft, holds its shape, is hypo-allergenic,
mildew resistant and is overall a more user friendly choice than
down. And the geese and ducks don't mind either.
Do you make cushions and pillows in other, more traditional shapes?
Certainly, we can make round, square and bolster types. We also
make triangles, lozenges, hexagons and so on. If you would like
something not illustrated in our online catalogue our custom made
service can provide cushions and pillows in any size or shape that
you can imagine.
What other products can you supply?
Throws, wall hangings, bedspreads, tablemats and runners. We will
also consider items such as purses, mirror, photograph and picture
frames, curtain tie-backs, lampshades and even covered waste bins
as companion pieces to our usual range. In addition, we can create
Venetian-style carnival masks to harmonise with your décor.